This is an English translation for convenience. If it differs from the Spanish version, the Spanish version applies.
These terms govern the use of RespondeAI by the stores that sign up for it. The service is provided by PG Solutions (Paula Alejandra Garces Barona), based in Puerto Ayora, Galápagos, Ecuador. If your store has a written agreement with us, that agreement prevails over these terms wherever they differ.
The service
RespondeAI is a sales assistant that:
- answers the store's customers' messages on WhatsApp and on other channels connected to its Chatwoot inbox;
- takes prices, stock, sizes, photos and links from the store's catalog, synced from its e-commerce platform;
- uses the details the store configures (greeting, opening hours, addresses, shipping and payment methods);
- hands the conversation to a person at the store when the customer wants to pay, asks for it, or the assistant cannot help.
The assistant does not charge, does not receive card data, does not verify payments and does not create orders. Those tasks always belong to the store. Access to the store's platform is read-only.
What the store is responsible for
- Its catalog. The assistant repeats what the catalog says. The store is responsible for keeping the prices, stock, descriptions and photos on its platform correct and up to date, and for complying with consumer protection rules on what it offers.
- Its configuration: opening hours, addresses, shipping costs, payment methods and the texts the assistant uses.
- Human service: confirming payments, issuing invoices, shipping orders and replying to the conversations assigned to it.
- Its customers and their data: as the controller, telling its customers that an automated assistant answers their messages and handling their privacy requests. See the privacy policy.
- The channels' rules: using WhatsApp, Instagram, Messenger and TikTok under Meta's and TikTok's policies, without sending unsolicited messages.
Availability
We work to keep the service running continuously, but we do not guarantee it will be free of interruptions. It depends on third parties (Meta, the artificial intelligence provider, the database, the server and the store's platform) and may be paused for maintenance, for security or because of agreed daily usage limits. If the assistant does not answer, conversations keep arriving in the store's inbox so a person can handle them.
Automated replies
The replies are drafted by an artificial intelligence model, and a check verifies that every price, quantity and link comes from the store's catalog. Even so, the assistant can misread a question. A person at the store always confirms the sale.
Limitation of liability
To the extent the law allows, PG Solutions (Paula Alejandra Garces Barona) is not liable for indirect losses, lost profits, errors that come from incorrect catalog data or store configuration, or failures of third-party services. Our total liability to the store is limited to what the store paid us for the service in the three months before the event that gave rise to it.
Price and termination
The price and payment terms of the service are agreed in writing with each store. Either party can end the service by notice sent by email. When it ends, we disconnect the assistant from the store's inbox and delete the store's data held by the assistant.
Changes
If we change these terms, we will publish the new version on this page with its date and notify active stores by email.
Governing law
These terms are governed by the laws of the Republic of Ecuador.
Contact
PG Solutions (Paula Alejandra Garces Barona) · Puerto Ayora, Galápagos, Ecuador · soporte@respondeai.app